The company S.A.S NEOADIAL, headquartered at 148 route de Cormeilles, 14100 LISIEUX, operates a showcase website presenting its activity as a manufacturer of automatic vending machines. This website includes an online contact form that allows visitors to request quotes. The data collected through this form is stored in a prospect database.

This database is used to:

• Respond to quote requests submitted on the website.
• Send postal advertisements to prospects who have not objected, regarding products sold by our company.

Legal Basis for Processing

• Issuing quotes: The legal basis for processing is the execution of pre-contractual measures (Article 6.1.b of the European General Data Protection Regulation – GDPR).
• Sending commercial solicitations by postal mail: The legal basis for processing is the company’s legitimate interest (Article 6.1.f of the GDPR), which is to promote its products and attract new customers.

Categories of Collected Data

• Identity: Title, name, first name, email address, postal address, phone number, internal processing code for prospect identification, data related to opposition lists.
• Quote-related data: Quote number, details, and amount of the requested service.

Data Recipients

All categories of collected data are accessible to the personnel of S.A.S NEOADIAL.

Data Retention Period

• Data required for issuing quotes: Stored for one (1) year if no follow-up occurs; if the quote leads to an order, the data is transferred to our customer database.
• Data used for commercial prospecting: Stored for three (3) years from the date of data collection or the last contact from the prospect.
• Data related to opposition lists for marketing communications: Stored for three (3) years.

Data Storage

S.A.S NEOADIAL uses the HubSpot CRM, which stores part of the customer and prospect data on its infrastructure, hosted on Amazon Web Services (AWS) within the European Union. HubSpot has a privacy program designed to comply with data hosting requirements in various regions. HubSpot’s Data Processing Agreement (DPA) includes the European Commission’s Standard Contractual Clauses (SCCs) as a data transfer mechanism between Europe and the United States. Furthermore, HubSpot complies with the Privacy Shield principles and holds a certification for compliance with the EU-U.S. Privacy Shield framework, offering a Data Processing Agreement for European customers.

The other part of the customer and prospect database is stored on our own servers at the company’s premises.

Your Rights

If you no longer wish to receive marketing communications from S.A.S NEOADIAL (exercise of the right to object), please contact us at the details provided below.

You have the right to access, rectify, or erase your personal data. You also have the right to data portability and the right to restrict processing (visit cnil.fr for more information about your rights).

To exercise these rights or for any inquiries regarding data processing, you can contact us:

• By email commercial@adial-france.com
• By postal mail:

S.A.S ADIAL

148 route de Cormeilles
14100 Lisieux

Tél.: +33 2 31 65 25 25